Privacy Policy

JomJudi88 ("we", "us", "our", "the Company") is committed to protecting the privacy and personal data of all individuals who interact with our online gaming platform ("Platform"), accessible at https://jomjudi88.cam ("Website"). This Privacy Policy ("Policy") sets out in clear terms how we collect, use, store, share, and protect personal data in connection with the JomJudi88 services.

This Policy applies to all registered players, account applicants, website visitors, and any other persons whose personal data is processed by JomJudi88 in connection with the Services. It should be read alongside our Terms and Conditions and Responsible Gambling Policy, both of which are available on the Website.

By accessing the Platform, creating a JomJudi88 account, or otherwise using our Services, you confirm that you have read and understood this Policy and consent to the collection and processing of your personal data as described herein. If you do not agree to the terms of this Policy, you must not use the Platform.

For the purposes of this Privacy Policy, the following terms shall have the meanings assigned to them below:

• "Personal Data" — any information relating to an identified or identifiable natural person, including name, identification number, contact details, financial information, and online identifiers.
• "Processing" — any operation performed on personal data, including collection, recording, storage, adaptation, retrieval, disclosure, and deletion.
• "Data Controller" — the entity that determines the purposes and means of processing personal data. JomJudi88 is the data controller for all data processed through the Platform.
• "Data Processor" — a third party that processes personal data on behalf of the Data Controller, as described in Section 7 of this Policy.
• "User" / "Player" — any natural person who has registered a JomJudi88 account or who accesses the Platform in any capacity.
• "Cookies" — small text files placed on your device by the Platform to enable certain functionality, analytics, and user experience improvements.
• "KYC" — Know Your Customer verification procedures required to confirm a Player's identity, age, and payment method ownership in accordance with applicable compliance obligations.
• "Special Category Data" — sensitive personal data including health information, which JomJudi88 may process in limited circumstances relating to responsible gambling and self-exclusion management.

JomJudi88 collects the following categories of personal data, subject to the purposes and legal bases described in this Policy:

JomJudi88 collects personal data through the following channels and mechanisms:

4.1 Direct Collection

Personal data that you provide to us directly, including information submitted during account registration, identity verification, deposit and withdrawal requests, customer support interactions, promotional entry forms, and feedback submissions.

4.2 Automated Collection

Technical and behavioural data collected automatically when you access or interact with the Platform, including through cookies, web beacons, log files, and analytics tools. This includes your IP address, geographic location data, device identifiers, and browsing patterns within the Platform.

4.3 Third-Party Sources

In limited circumstances, JomJudi88 may receive personal data from third-party sources for identity verification, fraud prevention, or anti-money laundering compliance purposes. Such third parties are subject to their own privacy obligations and we only use data obtained from them in accordance with this Policy and applicable law.

JomJudi88 processes personal data for the following clearly defined purposes:

• Account Management: Creating, maintaining, and administering your JomJudi88 player account, including authentication and security management.
• Identity & Age Verification (KYC): Verifying that you meet the minimum age requirement of 21 years and confirming your identity in accordance with applicable compliance obligations.
• Payment Processing: Facilitating deposits and withdrawals through Malaysian payment methods including Touch 'n Go eWallet, Boost, GrabPay, Maybank, CIMB, Public Bank, DuitNow, and FPX.
• Service Delivery: Providing access to games, sports betting markets, promotions, loyalty programs, and other Platform features.
• Fraud Prevention & Security: Detecting, preventing, and investigating fraudulent activity, money laundering, multi-accounting, and other prohibited conduct as described in our Terms and Conditions.
• Legal & Regulatory Compliance: Fulfilling obligations under applicable laws and regulations, including anti-money laundering (AML) and counter-terrorism financing (CTF) requirements.
• Customer Support: Responding to queries, complaints, and support requests submitted via live chat, WhatsApp, or email.
• Responsible Gambling: Managing self-exclusion requests, deposit limits, cooling-off periods, and other player protection tools.
• Marketing Communications: Sending promotional offers, bonus notifications, and platform updates to players who have opted in to such communications.
• Platform Improvement: Analysing usage patterns and player feedback to improve the Platform experience for all users.

JomJudi88 processes personal data in accordance with the following lawful bases:

• Contractual Necessity: Processing required to perform our obligations under the Terms and Conditions you have accepted, including account creation, payment processing, and service delivery.
• Legal Obligation: Processing necessary to comply with applicable laws and regulatory requirements, including KYC, AML, and CTF obligations.
• Legitimate Interests: Processing necessary for the legitimate interests of JomJudi88, including fraud prevention, platform security, system analytics, and responsible gambling enforcement, where such interests are not overridden by your rights and interests.
• Consent: Processing based on your explicit, informed consent, particularly for marketing communications. You may withdraw consent for marketing communications at any time by contacting our support team.

JomJudi88 does not sell, rent, or trade your personal data to any third party for commercial purposes. We share personal data only in the following limited circumstances:

7.1 Service Providers (Data Processors)

We engage trusted third-party service providers who process personal data on our behalf in order to deliver the Services. These include payment gateway operators (including providers supporting DuitNow, FPX, and e-wallet services), KYC and identity verification providers, cloud hosting and infrastructure services, customer support platform providers, and fraud detection and AML compliance tools. All service providers are subject to contractual data processing agreements and are obligated to handle personal data in accordance with this Policy and applicable data protection law.

7.2 Regulatory & Law Enforcement Authorities

JomJudi88 may be required to disclose personal data to regulatory authorities, law enforcement agencies, or courts where compelled by applicable law, legal process, or regulatory direction. We will notify affected players of such disclosures where legally permissible to do so.

7.3 Business Transfers

In the event of a merger, acquisition, restructuring, or sale of assets involving JomJudi88, personal data held by the Company may be transferred to the acquiring or successor entity. Players will be notified of any such transfer and of any changes to this Policy that result from it.

JomJudi88 may transfer personal data to service providers or infrastructure systems located outside Malaysia. In all cases where personal data is transferred internationally, JomJudi88 ensures that appropriate safeguards are in place to protect your data, including:

• Contractual data processing agreements with all international service providers, incorporating standard data protection clauses;
• Transfer only to jurisdictions that provide an adequate level of data protection as determined by applicable regulatory standards;
• Application of equivalent technical and organisational security measures regardless of the jurisdiction in which data is processed.

By using the JomJudi88 platform, you acknowledge and consent to the transfer of your personal data to service providers located outside Malaysia, subject to the safeguards described above.

JomJudi88 retains personal data only for as long as is necessary to fulfil the purposes for which it was collected, or as required by applicable law. The following general retention guidelines apply:

• Account Data: Retained for the duration of your account relationship with JomJudi88, and for a minimum period of five (5) years following account closure, in accordance with applicable AML and regulatory retention obligations.
• KYC Documentation: Retained for a minimum of five (5) years from the date of last transaction or account closure, whichever is later, as required by applicable compliance frameworks.
• Transaction Records: Retained for a minimum of five (5) years from the date of each transaction for financial audit and regulatory compliance purposes.
• Support Communications: Retained for three (3) years from the date of the relevant interaction, or longer where communications are relevant to an ongoing dispute or investigation.
• Marketing Data: Retained until you withdraw consent for marketing communications or request erasure, whichever occurs first.
• Technical Logs: Retained for up to twelve (12) months for security and fraud investigation purposes.

Upon expiry of the applicable retention period, personal data is securely deleted or irreversibly anonymised in accordance with our data disposal procedures.

You hold the following rights in relation to your personal data held by JomJudi88. To exercise any of these rights, please contact our support team via the contact details set out in Section 15 of this Policy. We will respond to all valid requests within a reasonable timeframe, generally no later than thirty (30) days from receipt.

JomJudi88 uses cookies and similar tracking technologies to operate and improve the Platform. Cookies are small data files placed on your device when you access the Website. They enable us to remember your preferences, maintain your session, analyse usage patterns, and provide personalised functionality.

11.1 Types of Cookies We Use

• Strictly Necessary Cookies: Essential for core platform functionality including login sessions, account security, and transaction processing. These cannot be disabled without impairing core services.
• Performance & Analytics Cookies: Collect anonymised data about how users interact with the Platform, enabling us to identify and resolve technical issues and improve the user experience.
• Functional Cookies: Remember your preferences, language settings, and display choices to provide a more personalised experience.
• Marketing Cookies: Used where you have opted in to receive personalised promotional content. These track your interactions with promotional material to measure campaign effectiveness.

11.2 Managing Cookie Preferences

You may manage or disable non-essential cookies through your browser's privacy settings. Note that disabling certain cookies may affect the functionality of the Platform. Instructions for managing cookies are available in the help documentation of all major browsers including Chrome, Firefox, Safari, and Edge.

JomJudi88 implements robust technical and organisational security measures to protect personal data against unauthorised access, disclosure, alteration, and destruction. Our security infrastructure includes:

• 256-bit SSL/TLS encryption for all data transmitted between your device and the Platform;
• Encrypted storage of sensitive data including financial records and identity documentation;
• Role-based access controls ensuring that personal data is accessible only to authorised personnel with a legitimate operational need;
• Regular independent security audits and penetration testing conducted by qualified third-party specialists;
• Multi-factor authentication requirements for internal system access;
• Continuous monitoring of platform systems for anomalous activity and potential security threats;
• Documented incident response procedures with defined timelines for breach notification where required by applicable law.

While JomJudi88 takes all reasonable precautions to protect your data, no system is entirely immune to security risks. You are encouraged to maintain strong, unique passwords for your JomJudi88 account and to contact us immediately if you suspect any unauthorised access to your account.

The JomJudi88 Platform is strictly intended for adults aged 21 years and above. We do not knowingly collect or process personal data from any individual under the age of 21. If we become aware that personal data has been collected from a person under 21, we will take immediate steps to delete that data and close the associated account.

If you have reason to believe that a person under the age of 21 has provided personal data to JomJudi88, please contact our support team immediately so that we can investigate and take appropriate action.

JomJudi88 reserves the right to amend, update, or replace this Privacy Policy at any time to reflect changes in our data processing practices, applicable law, or platform operations. The most current version of this Policy will always be published on the Website with an updated "Last Updated" date at the top of the page.

Where amendments are material — for example, changes that significantly affect how your data is used or your rights as a data subject — we will notify registered players via Platform notifications or by email where reasonably practicable prior to the changes taking effect.

Your continued use of the Platform following publication of an amended Privacy Policy constitutes acceptance of the revised terms. If you do not agree to any amended Policy, you must cease using the Platform and may request account closure by contacting our support team.

If you have any questions, concerns, or requests relating to this Privacy Policy or the processing of your personal data by JomJudi88, please contact us through one of the following channels. We will make every effort to respond promptly and resolve your query in a fair and transparent manner.

You also have the right to lodge a complaint with a relevant data protection supervisory authority if you believe your personal data has been processed in a manner inconsistent with applicable data protection law. We encourage you to contact us first so that we may address your concerns directly.